3min chapter

The Engineering Leadership Podcast cover image

Leveraging your values as first-principles to shape strategy & decision making in your eng org w/ Ludo Antonov #138

The Engineering Leadership Podcast

CHAPTER

How to Listen to Users Early to Make a Decision

Sylvia: Having the operating principles helps us build these good habits from which we are able to actually like build upon. One of the recent examples that we had was around how we set up a feature called secret max bit. We put a lot of assumptions into how it should work and how you know how people are going to use it. And in that process I think what we found is a lot of folks thought that the experience is very hidden and pretty confusing. That sort of let us on down a path of like let's improve the experience but also how come we didn't catch this earlier.

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