4min chapter

Grit cover image

President of Field Operations at BetterUp, Marc Maloy: Building Better Organizations by Building Successful People

Grit

CHAPTER

How to Measure Customer Value, Top Line, Net Revenue Retention, and Net Revenue Attention

Mark Molloy: I learned a lot from Dan Shapiro about measuring customer value. He says top line, gross revenue retention and net revenue attention are all equally as important to measure the value that customers get. "You tell a lot from enterprise value," he says; Gwent Score is an unbelievable mashup metric of everything people oriented. The best way to keep up or support the show is by following us on Facebook, Twitter,. Apple, and leaving a review.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode