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President of Field Operations at BetterUp, Marc Maloy: Building Better Organizations by Building Successful People

Grit

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How to Measure Customer Value, Top Line, Net Revenue Retention, and Net Revenue Attention

Mark Molloy: I learned a lot from Dan Shapiro about measuring customer value. He says top line, gross revenue retention and net revenue attention are all equally as important to measure the value that customers get. "You tell a lot from enterprise value," he says; Gwent Score is an unbelievable mashup metric of everything people oriented. The best way to keep up or support the show is by following us on Facebook, Twitter,. Apple, and leaving a review.

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