12min chapter

HBR IdeaCast cover image

Stop Neglecting Low-Wage Workers

HBR IdeaCast

CHAPTER

Understanding Low-Wage Worker Dynamics

This chapter explores the perceptions of low-wage workers and business leaders regarding job satisfaction and turnover, revealing a significant disconnect between employer assumptions and employee motivations. It highlights critical factors such as logistical challenges and the importance of workplace stability over merely higher pay. By addressing the complexities of low-wage employment, the chapter emphasizes the need for companies to invest in their workforce to improve retention and overall productivity.

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