
Fin 2: The Next Generation of AI-First Customer Service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Evolution of AI in Customer Service: Introducing FIN
This chapter explores the evolution of customer service bots, focusing on the launch of FIN, an AI-driven solution. It highlights the shift from traditional bots to advanced machine learning capabilities, showcasing FIN's performance and its potential for human-like interactions.
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