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Building a Culture of Trust
Apologizing is a life skill, right? It's part of the research that I feel like it's useful to tell people about because as the advertisement on TV said, you should do this at home. The first is that you have to acknowledge the harm that you've created and say you're sorry for it. And so what happens is that when people apologize, when leaders apologize, they kind of in a funny way kind of say, but don't say that they're sorry, right?