6min chapter

In Their Own Words cover image

Quality, Back to the Start! Misunderstanding Quality (Part 1)

In Their Own Words

CHAPTER

Exploring Deming's Philosophies on Quality and Systems Thinking

The chapter explores Dr. Deming's approach to quality, highlighting the significance of systems thinking and the idea that zero defects is just the beginning of a journey towards continuous improvement. It emphasizes the importance of understanding tools and techniques for enhancing efficiency in processes and emphasizes quality as something that adds value and sustains market success.

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