
An unfiltered conversation with Anjney Midha, General Partner at A16Z
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Enhancing User Experience in AI Products
This chapter explores the challenges of user engagement and retention in digital products, focusing on the transition from traditional platforms to new models. It emphasizes the importance of minimizing friction in user journeys and understanding user preferences through interaction data. Additionally, the chapter advocates for measuring steady-state retention over traditional metrics like Annual Recurring Revenue (ARR) to better gauge company progress and user satisfaction.
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