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2min chapter
method: Adam Lowry & Eric Ryan (2018)
How I Built This with Guy Raz
Is Your Product Failure a Reputable Risk?
Li: Product failure is a reputational riskan, it's something you need to recover from the customers. Li: We ended up just recycling a whole bunch of bottles that do you still have every garage? Like doouseoit do tel youl, thesto geat product lethes year. Well, i think, a, eric and i are super good friends. And there was a time for a couple of years when we were at each other's throats....
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