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A Fully Digital IRS, as Envisioned by Taxpayer Advocate

Talking Tax

CHAPTER

Is There a Paper Backlog at the IRS?

Last year, 13 percent of the calls were answered by an IRS customer service representative. "I would hate to see that we put answering the phones above processing the paper," he says. The IRS still has a paper backlog carrying into the 2020-2021 through year.

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