The Importance of Customer-Centricity in Healthcare

Our mission at Vital is to create beautiful software to help patients and their families understand their health experience. I mean, me, it is an absolute tragedy that we hand people like a piece of paper that's like, hey, Matthew, your bun is 26 micrograms per decilator. We're like, listen, this tests your liver function and it's looking a little low or this measures whether you might be dehydrated or not. So putting everything into human terms and as a result, we get really, really high engagement.