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28min chapter
An Unfiltered Conversation With The Founder of The Four Seasons: Issy Sharp (Part 2)
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The Power of Service and Attitude
In this chapter, they discuss the importance of service and attitude in the hotel industry. They highlight the Four Seasons' unique approach, such as allowing employees to stay for free, and share stories of how positive experiences at McDonald's inspired their customer service strategy. The chapter also explores the concept of a timeless message and the value of treating people well for long-term success.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode