3min chapter

Customer Success Talks cover image

Strategies for Effective Customer Success Plans | Aisha Bajwa & Ayman Azmy

Customer Success Talks

CHAPTER

What Not to Do with Success Plans

The chapter explores common mistakes made in customer success success plans, such as opening a plan without any content or purpose and not tailoring the plan to the specific client. The importance of considering different perspectives within the organization and being honest with customers about their definition of success is also emphasized.

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