Effective Conflict Resolution Strategies for Your Organization: Insights from Dr. Mary Grogan, EdD, PhD
Negotiate Anything
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The Importance of Psychological Safety in Difficult Conversations
"You have to model that behavior. You can't just put forth a mandate and say, everybody, you have difficult conversations at a higher level," she says. "Our body reacts to a flight fright or some kind of either paralysis or it may go into an aggressive shaming blaming." The rule is we stay in our seats, our hands stay in our pockets if you find yourself agitated; the minute you can't manage, we need to call a break so people can actually leave, get their bodies centered,. She also insists on safety to begin all stories with I.
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