The government's position hasn't changed much. They believe there is no reason for customers to pay a service charge unless they explicitly consented to pay this sum. But they can't punish restaurants for mandating a service charge either, because they aren't entirely sure if they e the legal authority to do so. This is also a throwback to 20 17, when the same debate took stage. D o c a actually published guide lines explicitly stating that the service charge was a warrantary matter and restaurants couldn't force it upon diners. Everyone breathed a sigh of relief and hoped that things would change for the better but it didn't.
In today's episode for 7th June 2022, we talk about service charges and all the debate surrounding it.
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