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304 How To Design A Legendary Career, Company, And Category with Joe Sexton (Part 1)

Christopher Lochhead Follow Your Different™

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The Biggest Revenue Quarter in Mercury's History

In 2005, Mercury was one of the companies identified by the federal government for a back dating accounting problem. The stock tanked and many of the employee stock options were underwater. And then we delivered the biggest revenue sales quarter in our history with so few days left in the quarter. "We were obsessed with customer success, not satisfaction because satisfaction is too low of a bar," he says.

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