Service Design Show cover image

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

Service Design Show

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Empowering Users in Software Design

This chapter explores the critical role of user involvement in software development, advocating for active participation through feedback and usability testing. It also delves into the integration of specialized software tools in service design, addressing misconceptions about customer journey maps and promoting community engagement to enhance understanding and skills.

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