The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Calm’s Will Larson on how to build a technical leadership career

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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How to Be Effective in a Leadership Role

So moving on to being effective at this staff role certainly there's lots of different shapes and people should be playing to their own strengths. But some common pitfalls you identified in the book that might blow people off course make them less effective in the role could you go through those for us maybe. So it's sort of thinking about like what are ways that folks that I've seen who are really talented get stuck when they try to make this transition to setting their own goals. And so a few of them that were really important to me is that it first thing about this idea of like snacking and Hunter Walk actually has like a great article about this that I kind of took this idea from.

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