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Product Journeys: Zappos

Rocketship.fm

CHAPTER

Paperoni Piza - The Best Customer Service Ever

One of the girls from sketchers asked if we wanted to all share a pepperoni piza. Catye would not stop talking about thi paperoni piza. She's super excited, calls room service, and then ten seconds later, hangs up the phoneAll dejected. "Apparently this hotel doesn't deliver hot food after eleven p m"

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