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845: The Surprising Power of Shutting Up with Dan Lyons

How to Be Awesome at Your Job

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How to Break the Habit of Interrupting

Some people are such compulsive talkers like they don't pick up on those cues. The most successful sales reps asked 11 to 14 questions, fewer than that. And when a rep identifies three to four specific problems, no more, no fewer, the best reps made calls feel like conversations.

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