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How to Avoid Panic With Chatbots
Stern: Chat bots are going to just reflect human behavior. They're going to mimic human behavior, and guess what? Humans behave in some really bad ways during crises. So if you think this is going to make us more rational, it's not. In fact, you have to create a counter chat bot that says, tell me what I should be doing and then I'll do the exact opposite.