What's Going on in Your Head?

I think crisis management's a light way of putting it when you realise it's someone obviously with quite a significant amount of access into all of the technical environments as well who are supplying with you information. The human side things is actually quite interesting and sometimes a little bit forgotten when we talk about these things. It's also quite common that there is just one or two, maybe very few people that have all the answers in a company, especially from an IT perspective,. You know, that person has been at the company for 35 years and know everything. Nobody else could find if they don't ask that person. So that becomes very much a single point of failure. And you really need to take