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#245: Bob Jordan, CEO of Southwest Airlines – Be both an optimist and a realist

How Leaders Lead with David Novak

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Inner Leadership and Resilience

This chapter explores the critical role of inner leadership and emotional stability during tough times, emphasizing how these traits improve decision-making. It also discusses the advantages of having a diverse board and the importance of adaptability and perspective in guiding Southwest Airlines through change while upholding service standards.

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