SaaStr 657: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 2
The Official SaaStr Podcast: SaaS | Founders | Investors
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How to Keep a Small Team From Losing Customers
Don't treat your customers badly and they'll come back to you again. Don't be too prescriptive about software because every client uses it differently. Keep the relationship going, don't just get rid of people who are not good at their job. And then bring new people in that can help make things better.
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