Understanding Hidden Tensions in Church Wards

Jeff Strong worked nearly 30 years in the consumer products industry as a senior executive at Procter & Gamble and global president and chief customer officer at Johnson & Johnson. He then taught in the Marriott School of Business at Brigham Young University and worked as an advisor to the Church before serving as a mission leader in the Arkansas Bentonville Mission. Jeff has since spent several years doing research on why people are leaving the Church. While not a professional researcher, his career involved a large amount of research and the research he shares in this podcast was done with the help of some of the top Latter-day Saint researchers in the world. Today, Jeff lives in Midway, Utah, and stays busy with a little lavender farm, some business consulting, and enjoying family.

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Highlights

In this conversation, Jeff dives deep into the tension between church culture and personal beliefs, and how embracing it can lead to growth and understanding within our church community. He discusses the findings from a comprehensive survey that aimed to understand disaffiliation and the tensions members experience in their church lives.

A key takeaway is the importance of understanding what members love about the Church, revealing the core values that bind members together, despite the tensions they may feel. Jeff talks about the tensions present in church culture, emphasizing the dual facets of this conflict: the tension between tradition and change, and the tension arising from our differences. He explores how members often feel a significant conflict in their church experience, with many expressing discomfort with the culture. Jeff presents data indicating that nearly half of the respondents felt a significant conflict, and more than half did not feel a strong sense of belonging in their congregations. Throughout the conversation, he emphasizes the importance of recognizing and embracing this tension rather than attempting to eliminate it.

00:02:40 – Purpose of the Survey on Disaffiliation
00:05:12 – Survey Response Insights
00:07:38 – What People Love About the Church
00:10:30 – Core Values of Church Members
00:12:33 – Strengths of the Church
00:13:10 – Tension Between Tradition and Change
00:16:00 – Navigating Cultural Differences
00:19:15 – Understanding Tension in Church Experience
00:22:10 – Data on Comfort and Belonging
00:23:38 – Recognizing Conflict in the Congregation
00:30:02 – Tension Between Personal and Cultural Values
00:35:44 – Embracing Tension in Leadership
00:40:08 – Creating a Safe Space for Tension

The award-winning Leading Saints Podcast is one of the top independent Latter-day Saints podcasts as part of nonprofit Leading Saints’ mission to help Latter-day Saints be better prepared to lead. Learn more and listen to any of the past episodes for free at LeadingSaints.org.

Past guests include Emily Belle Freeman, David Butler, Hank Smith, John Bytheway, Reyna and Elena Aburto, Liz Wiseman, Stephen M. R. Covey, Elder Alvin F. Meredith III, Julie Beck, Brad Wilcox, Jody Moore, Tony Overbay, John H. Groberg, Elaine Dalton, Tad R. Callister, Lynn G. Robbins, J. Devn Cornish, Bonnie Oscarson, Dennis B. Neuenschwander, Kirby Heyborne, Taysom Hill, Coaches Jennifer Rockwood and Brandon Doman, Anthony Sweat, John Hilton III, Barbara Morgan Gardner, Blair Hodges, Whitney Johnson, Ryan Gottfredson, Greg McKeown, Ganel-Lyn Condie, Michael Goodman, Wendy Ulrich, Richard Ostler, and many more in over 800 episodes.

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