The Importance of Listening to People

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Ken Frazier: The old fashioned concept of top down decision making just does not work. When the pandemic hit, I thought that was exactly the wrong way to approach it. We needed to be much more reflective, much more empathetic and we had to become much better listeners.

Navigate today’s uncertain climate with a steadfast resolve. Recorded live at the Masters of Scale Summit in San Francisco, former Merck CEO Ken Frazier and Upwork CEO Hayden Brown talk with host Bob Safian about how leaders should trust their values when faced with social, political, and economic challenges. Brown shares how leading through the chaos of the pandemic brought new opportunities to increase diversity and productivity. Frazier details Merck’s reactionary strategy to the Russian invasion of Ukraine and offers clear advice to socially conscious leaders.

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