A big part of the book is dedicated to some of the skills that you need in order to be more effective it giving back. There's a central model to the course and the book called the net h. That's a very specific way of giving somebody febect that's both behavior specific and includes the reaction of other persons behaviors, your reaction to their behavior. Andloa bit o that, which is a great description, is we also say roud. Gs p, this is part of te the notion is that feedback is a gift,. as andy needs carol to know andy. If we don't know the effect of our behavior, we're shooting in the

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