Email Spoofing and Bug Bounty Ethics

This chapter examines the security vulnerabilities associated with email spoofing revealed through a Zendesk bug bounty report and the company's inadequate response. It highlights the ethical dilemmas faced by bug bounty researchers, particularly the consequences of Zendesk's misinterpretation of the reported issue and their subsequent blame-shifting. Furthermore, it critiques Zendesk's handling of communication and accountability in the context of cybersecurity, suggesting improvements for both companies and researchers in navigating ethical disclosures.

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