Evolving Operations in the AI Era

This chapter explores the evolving challenges faced by elite operators as they adapt to a mindset of efficiency and frugality. It examines the transformative role of AI in enhancing customer support while advocating for versatile skill sets over traditional specialization.

Transcript

chevron_right

Play full episode

chevron_right

Transcript

Episode notes

For today's essential Heretics 101 feature, we talk to Casey Woo, founder of Operators Guild, and explore the evolution of elite business operators—generalist executives who transcend traditional titles to solve complex problems at high-growth companies, featuring insights on AI disruption, and community building.

*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.co

For coaching and advising inquire at https://kellidragovich.com/

HR Heretics is a podcast from Turpentine.

Support HR Heretics Sponsors:

Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.

Metaview is the AI platform built for recruiting. Our suite of AI agents work across your hiring process to save time, boost decision quality, and elevate the candidate experience.

Learn why team builders at 3,000+ cutting-edge companies like Brex, Deel, and Quora can’t live without Metaview.

It only takes minutes to get up and running. Check it out!

KEEP UP WITH CASEY, NOLAN + KELLI ON LINKEDIN

Casey: https://www.linkedin.com/in/caseywoo

Nolan: https://www.linkedin.com/in/nolan-church/

Kelli: https://www.linkedin.com/in/kellidragovich/

—

LINKS:

Operators Guild: https://operators-guild.com/

—

TIMESTAMPS:

(00:00) Intro