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109: A masterclass in brand health tracking with Jenni Romaniuk, Ehrenberg-Bass Institute & Author of Better Brand Health

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The Importance of Brand Rejection

Brand rejection is an attitudinal measure and it's one whereby you sort of say I'm not going to buy that brand. It means your mental availability, building activities won't translate to sales because people will think of the brand but then they're going, "No, no, no, I don't want to buy that" So when we launch something new we might want to keep an eye on our brand rejection as a way of seeing if there are any barriers to people trialing it.

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