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4min chapter
How Human First helps you build better bots, with Greg Whiteside, CEO, Human First
VUX World
The Pivotal of Human First
The first version of human first was a browser extension that you installed on Chrome. It integrated with all the live chat platforms like live chat, Inc and intercom. And it would take all the data going through from the agent conversations and pipe it into our model in the cloud. The idea was really to accelerate the speed of reply. But we quickly kind of decided to pivot based on two learnings.
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