Intercom’s approach to a great on-call experience | Brian Scanlan (Intercom)
Engineering Enablement by Abi Noda
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Terraform: A New Way to Manage Critical Alarms
A similar technical change that you described was moving your alarms and defining them in code using terraform modules having those go through peer review. By putting this stuff into code it allows you to run Unix text processing tools against them just like I want to grab for this thing. It's can be far faster to to process you can programmatically generate these things as well and make sure that they're consistent, always exist and run linting against them and make sure they're up to a relevant standard.
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