Uber, and how to fix things when trust is broken
Fixable
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Building Trust: Dynamics and Wobbles
In this chapter, the speakers discuss the mechanics of trust and the three specific dynamics that contribute to trust between two people. They also talk about the concept of a 'wobble' where either authenticity, logic, or empathy becomes shaky between two individuals, causing a lack of trust. They provide examples and personal anecdotes to illustrate the importance of addressing these trust breakdowns.
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