A Compass Is Better Than a Roadmap: Becoming a Manager of Managers (with John Gleeson, Vice President of Customer Success at Motive)
This New Way
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What's the Difference Between a Standard and a Norm?
CNN's John Defterios spoke with the COO of a major U.S. bank about his new role as manager. He said he wanted to make sure that there were similar norms across all teams. What is an example of a norm? How we conduct ourselves in meetings, how you document after the fact and what follow-up looks like.
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