Practicing no-advice listening sessions

Shannon Minifie: Box of Crayons

Shannon Minifie is the CEO of Box of Crayons, a learning and development company that helps unleash the power of curiosity to create connected and engaged company cultures. They are the organization behind the bestselling book The Coaching Habit by Michael Bungay Stanier. Shannon and her team recently released a report along with the Harris Poll titled Navigating a Fractured Workplace: How Relational Curiosity increases engagement, trust, and productivity.

Of course, you’ve heard that being curious and coach-like will help in leadership. But sometimes the very thing we think we’re doing well is actually getting in the way. In this conversation, Shannon and I explore the kind of curiosity that leaders often miss.

Key Points

• 5-6 hours of the average workweek is lost to the fear of making mistakes.
• A strong majority of leaders say employees are expressing a desire for more feedback, and a majority also say that people are unable to receive hard feedback.
• Relationships are the core of these conflicting messages. Without a relationship of trust, helpful feedback often doesn’t land that way.
• Intellectual curiosity helps us learn what we don’t know. Relationship curiosity helps the other person learn what they don’t know.
• Ask yourself: what is my goal in asking this question?
• Rather than asking a question that starts with a “why,” consider asking a question that starts with a “what.”

The 7 Essential Questions:

1. What’s on your mind?
2. And what else?
3. What’s the real challenge here for you?
4. What do you want?
5. How can I help?
6. If you’re saying yes to this, what are you saying no to?
7. What was most useful for you?

Resources Mentioned

• Navigating a Fractured Workplace: How Relational Curiosity Increases Engagement, Trust, and Productivity.
• Interactive Learning Preview: Invest in the Power of Curiosity
• The Coaching Habit* by Michael Bungay Stanier

Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes

• These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
• How to Ask Better Questions, with David Marquet (episode 454)
• The Way to Be More Coach-Like, with Michael Bungay Stanier (episode 458)

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