Reinventing QA and Training for the AI Era
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
The Shift in Product Development and Quality Assurance
This chapter explores the transition from traditional planning to agile methodologies in product development, emphasizing AI's role in enhancing customer satisfaction and operational efficiency. It also highlights the vital importance of training customer support teams to adapt to increasingly complex inquiries in an AI-driven landscape.
Transcript
Play full episode
