"The Riff" with Byrne Hobart and Erik Torenberg cover image

E23: Hard Tech Pivots, Potato Investing, and When to Enforce the Law

"The Riff" with Byrne Hobart and Erik Torenberg

CHAPTER

Investing in Potato Companies and Understanding Customer Service Quality

The chapter covers a tech fund's investment in a potato company for its logistical advantages, industry consolidation leading to stable growth, and challenges faced by the company after a failed software upgrade. It discusses the impact of customer service quality during economic changes, cultural differences in valuing material possessions, shifting perceptions of the value of goods as countries become wealthier, and the complexities of data use cases for market and investment research.

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