2min chapter

This Week in Intelligent Investing cover image

Aggregation of Marginal Gains | A Study of Lifetime Value Creation

This Week in Intelligent Investing

CHAPTER

I Love Distributors, and I Love Customer Service

i've never really thought of roki through this prism, but, i mean, it kind of is a that case in so far as they did it in reverse. Like the hardware is effectively at cost, and the platform subsidizes the ware. A good distributor done right is doing all the things you just mentiond right. It's taking lots of little problems and solving them for their customers.

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