"With the best of intentions, people can say the most heartbreakingly inappropriate thingst the time of death becausewwe won't face up to it," she says. "If you don't have much experience dealing with death, and all you know is kind of like thingsa other people, then you end up saying these cliches that can be really, really hurtful to people." 'It's part of the fact that our culture denies that death even happens,' she adds.

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