EP 188 | Eleanor Dorfman (Retool) - Tackling churn in a downturn
CHURN FM
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Sales and Customer Success at Retail?
Is there any sort of joint efforts together between CS and sales at retail? Oh, very much. The account teams work very closely to others. Our CSMs are laser based on adoption, while the AES stay involved and maintain relationships with the buyers. And so it really is this virtuous cycle because we are such a land and expand product. We can buy a retool for an initial handful of use cases and then expand beyond that as new operational needs come up in your business.
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