Want to know how Shana took a client's retention from 89% to 92%? She will detail the easy 4-step process she used in this episode.
Key Takeaways
- How long do people stay in your program? (00:50)
- Retention determines lifetime value (01:03)
- The best marketing is a great testimonial (03:01)
- Targeted reactivation campaign (04:03)
- 4 steps to reactivate inactive members (06:56)
- Give them a compelling reason to come back (08:39)
- ABO – Always Be Onboarding (11:20)
Additional Resources:
- Discover your retention rate and the lifetime value of your member using this simple calculator. Access it here: www.memberltv.com
- Bonjoro: https://www.bonjoro.com/?ref=shanabresnahan
- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course
- Get in touch: https://www.shanalynn.com/connect
- Follow me on IG: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
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