The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Introducing Fin Meetups: Conversations with AI Leaders

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Where customer support agents are headed

Fergal forecasts near-term advances: voice, broader task adoption, agent consolidation, and cautious agent-to-agent interactions.

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