The Problem With the Communication in the Management Skills Analysis

For this episode, let's revisit a Strategy Skills classic from the power sector corporate strategy study.

A stream of our consultants is assessing the management skills of senior EI managers and executives to manage the transformation process. This process has not gone well. A senior manager of EI felt the management skills assessment was designed to present him in a poor light. He, therefore, complained to the unions and is considering legal action against EI.

This is not good, but fairly common on such studies. So there is no need to overreact, though it must be managed and done very quickly and efficiently.

The spillover of this is that the unions are refusing to allow the management skills analyses to take place and many employees are also refusing to participate.

In this podcast, I discuss the process we will use to manage this misunderstanding. It is a real concern with the potential to spiral out of control. We have a plan and, to be fair, we could have managed this a little better from our side.

The unions are not to blame for this.

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