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14min chapter
Redefining Customer Experience with Empathic AI ft. Andrei Negrau & Chad Horenfeldt (Siena AI)
Unchurned - The No. 1 podcast for Customer Success
Empathic AI in E-Commerce
This chapter explores the development of Sienna, an AI-driven agent tailored for the e-commerce industry, focusing on innovative customer interaction methods. The speakers share their insights on using empathic AI to create meaningful dialogues with customers, enhancing their experience while transitioning from a large tech company to a startup environment. They emphasize the importance of values-driven leadership and effective change management in integrating AI technology to meet evolving customer expectations.
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Listen to the best highlights from the podcasts you love and dive into the full episode