Busting the 4 Myths of Microsoft Support with Mary Jo Foley & Mike Jones
Modern CTO
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Debunking Microsoft Support Myths
This chapter explores the misconceptions surrounding support options for Microsoft products, emphasizing that effective third-party support exists beyond OEM offerings. The speakers address common fears related to customer service experiences, the outsourcing of Microsoft's support, and the negotiation of enterprise agreements. They provide insights and strategies to help customers navigate their support choices and enhance outcomes.
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