Gary Wyatt - Senior Group Knowledge Manager at HSBC
Knowledge Cast by Enterprise Knowledge
How to Drive a Knowledge Sharing Culture
Leaders, agents and end users need to be involved in the knowledge sharing process. Gamification is an interesting one as it can leave out quiet members of staff who don't want to contribute. If you're working in a multi-channel capacity, if a call center agent leaves a brilliant piece of feedback, you then serve that piece of content to a digital channel or social media,. The reach that piece of feedback can have and the impact could be vital.
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