2min chapter

Knowledge Cast by Enterprise Knowledge cover image

Gary Wyatt - Senior Group Knowledge Manager at HSBC

Knowledge Cast by Enterprise Knowledge

CHAPTER

How to Drive a Knowledge Sharing Culture

Leaders, agents and end users need to be involved in the knowledge sharing process. Gamification is an interesting one as it can leave out quiet members of staff who don't want to contribute. If you're working in a multi-channel capacity, if a call center agent leaves a brilliant piece of feedback, you then serve that piece of content to a digital channel or social media,. The reach that piece of feedback can have and the impact could be vital.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode