4min chapter

Tech Lead Journal cover image

#142 - The Power of Leadership Principles and Positive Leadership - Michael Foss

Tech Lead Journal

CHAPTER

The Importance of Trust in Continuous Improvement

The head of process engineering at Amazon created a culture where people cared about their work. He spent time on the floor with associates, getting to know them and building trust. One example: renumbering dock sort area from 1 to 1000 before turning it on next day. "It was a tremendous turnaround but it started by trust," he says.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode