Tech Lead Journal cover image

#142 - The Power of Leadership Principles and Positive Leadership - Michael Foss

Tech Lead Journal

00:00

The Importance of Trust in Continuous Improvement

The head of process engineering at Amazon created a culture where people cared about their work. He spent time on the floor with associates, getting to know them and building trust. One example: renumbering dock sort area from 1 to 1000 before turning it on next day. "It was a tremendous turnaround but it started by trust," he says.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app