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#142 - The Power of Leadership Principles and Positive Leadership - Michael Foss

Tech Lead Journal

CHAPTER

The Importance of Trust in Continuous Improvement

The head of process engineering at Amazon created a culture where people cared about their work. He spent time on the floor with associates, getting to know them and building trust. One example: renumbering dock sort area from 1 to 1000 before turning it on next day. "It was a tremendous turnaround but it started by trust," he says.

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