SaaS Talk™ with the Metrics Brothers - Strategies, Insights, & Metrics for B2B SaaS Executive Leaders  cover image

Customer Retention Cost Ratio

SaaS Talk™ with the Metrics Brothers - Strategies, Insights, & Metrics for B2B SaaS Executive Leaders

CHAPTER

Intro

The hosts start the chapter with a cheerful discussion about autumn in the Northeast, sharing personal reflections on the season. They then pivot to the main topic of customer retention cost, highlighting the absence of industry benchmarks and hinting at differing perspectives to be explored further.

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