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13min chapter
How QANTAS Corrupted Everything with Joe Aston
Uncomfortable Conversations with Josh Szeps
Qantas Refund Controversy
This chapter explores the contentious airline refund policies during the COVID-19 pandemic, particularly focusing on Qantas and its failure to provide adequate customer refunds. Stories of frustrating customer experiences highlight the lengthy waits and misleading communications that left many passengers feeling cheated. The discussion also considers the broader implications of airline policies on consumer rights and reveals the significant financial misconduct involving Qantas's handling of flight credits.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode