Confronting Consumer Return Fraud

This chapter examines the rising issue of consumer return fraud in the retail sector, particularly in the aftermath of the rapid growth of e-commerce. With losses exceeding $101 billion in 2023, it explores various forms of return abuse, the influence of social media, and the challenges retailers face in maintaining efficient return policies. Innovative strategies such as boxless returns and enhanced customer loyalty programs are discussed as potential solutions to combat the complexities of return fraud while improving the shopping experience.