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Aflac CIO on Developing AI Models from End-to-End

AI Business Podcast

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How AI Is Being Applied to Our Claims Processing Workflow

We identified those claims scenarios, initial and continuing claims that have the lower dollar less complex payouts. So with our code-based processing platform, we've transformed the key stages of that claims process. It's a mix of some workflow and some machine learning and artificial intelligence. And so that's our fully, full automation is a combination of all three of those things in our business.

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